Criterium connects its vast network of staff, contractors, partners, investigative sites, and patients using an array of technologies— Smart CRFs, IVR, EDGE (Electronic Data Global Entry), and TeleDiary™— and consolidates all input using StudyControl™. Criterium’s technology systems are 21 CFR Part 11 compliant and validated.

Automated Fax Scanning

Criterium’s fax form technology converts a paper-based system at the investigative site to an in-house automated data storage system . This system is inexpensive to implement and saves monitoring costs accrued in traditional practice. Criterium uses this method for:

  • Case report forms
  • CRF corrections
  • Fax surveys
  • Image management

Electronic Data Capture

Criterium also designs custom web forms. Utilizing ASP and ASP.NET technology, Criterium provides a secure online connection for entering clinical data directly into the study database. This information is managed and reviewed using our integrated electronic data capture system.

Interactive Voice Response

Criterium’s IVR systems provide real-time data tracking for:

  • Patient registration
  • Randomization
  • Patient response diaries
  • Clinical trial management

Remote data management using IVR systems combines the process of collection, correction, and database locking, and provides an audit trail that is not possible with standard paper diaries.

Criterium offers IVR both as part of a comprehensive study management plan, or for a single service. The IVR system enables Criterium to provide daily tracking and reporting of data, and make recommendations based on up-to-the-minute analysis.

Interactive Web Response

Criterium’s secure Interactive Web Response (IWR) computer servers provide powerful functionality to telephone-based and Internet-drive applications. Both interfaces interact simultaneously with the databases that direct and record study processes. Sites will be able to view patient calls (date, time of call, dose time) in real time. Sites can also view final patient diary reports and print patient confirmation of randomization.


Criterium’s TeleDiary™, an electronic patient diary and Web-based response system, has proven to be more efficient and cost-effective than standard paper diaries. Additionally, TeleDiary™ is a superior method to paper diaries for obtaining data and maintaining the integrity of data. Numeric data are available immediately; voiced qualitative data are compiled and available the next day.

TeleDiary™ involves no new hardware or software expense or maintenance by the client. Criterium personnel design the questionnaire and program all applications into a secure computer system. Patients record their responses via a touch-tone keypad into that computer via secured toll-free numbers. All information reported in an IVR diary is available to our clients and sites as it is being gathered through Criterium’s secure Web Access or Virtual Private Network (VPN). Clients also have the advantage of Criterium’s 24-hour help desk, with worldwide support for their studies. TeleDiary™ features include:

  • Real-time patient reporting
  • Automatic data edit checks
  • Algorithms customized per protocol
  • Multilingual translations
  • Automatic study qualification reporting
  • PIN security
  • 24/7/365 international toll-free availability